Refund policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at brahm.shop return page or brahmbeijing@gmail.com. Please note that returns will need to be sent to the following address:  

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at brahmbeijing@gmail.com.

3.3 Once you receive the Order Confirmation you need to:

  • (a) print the Return Label which can be downloaded from the confirmation screen [or the confirmation email];
  • (b) ensure that the Parcel is Correctly Packaged;
  • (c) attach the Return Label securely to the Parcel;
  • (d) drop the Parcel at the Collection Centre;
  • (e) obtain a receipt for the Parcel at the Collection Centre.

3.4 We are not able to supply you with the Services unless you have complied with the requirements of clause 3.3 above.

3.5 We reserve the right to reject a Parcel

3.6 We do not provide the Services for and reserve the right to reject a Parcel that contains any of the following items:

  • (a) Dangerous Goods; or
  • (b) hazardous goods; or
  • (c) flammable goods; or
  • (d) Illegal goods.

3.7 If you wish to use the Services to return Restricted Items you must obtain our prior written consent

3.8 You must drop the Parcel off at the Collection Centre within 14 days of receipt of the Order Confirmation as the Return Label will expire after that date.

3.9 You can choose to cancel the Order within 14 days of receipt of the Order Confirmation provided that we have not supplied the Services to you.

7.1 We will not be liable or responsible for any failure to perform, or delay in performance of, any of Our obligations under these Terms that is caused by an Event Outside Our Control.

7.2 An Event Outside Our Control means any act or event beyond Our reasonable control, including without limitation strikes, lock-outs or other industrial action by third parties, civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war, fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster, or failure of public or private telecommunications networks.

7.3 If an Event Outside Our Control takes place that affects the performance of Our obligations under these Terms:

  • (a) We will contact you as soon as reasonably possible to notify you; and
  • (b) Our obligations under these Terms will be suspended and the time for performance of Our obligations will be extended for the duration of the Event Outside Our Control. Where the Event Outside Our Control affects Our performance of Services to you, We will restart the Services as soon as reasonably possible after the Event Outside Our Control is over

7.4 You may cancel the contract if an Event Outside Our Control takes place and you no longer wish Us to provide the Services. We will only cancel the contract if the Event Outside Our Control continues for longer than 8 weeks.

8.1 We shall only offer you a refund of the Charges if:

  • (a) you cancel the Order within 14 days of receipt of the Order Confirmation and we have not yet provide the Services (clause 3.9); or
  • (b) You cancel an Order if there is an Event Outside Our Control (clause 7.4); or
  • (c) We cancel the Order if there is an Event Outside Our Control (clause 7.4)

8.2 We shall not offer you a refund of the Charges where:

  • (a) We are not able to supply the Services to you because you do not complete the Order (clause 3.4); or
  • (b) You do not complete the Order within 14 days of receipt of the Order Confirmation (clause 3.7);
  • (c) We reject a parcel because it is not Correctly packaged and/or does not contain a valid Return Label (clause 3.5).

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.


Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.


Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at brahmbeijing@gmail.com.